Privacy Policy

1. Introduction

At iahoster, your privacy matters to us. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have. It applies to our website, control panel, game server hosting, and related services.

By using our services, you consent to the practices described in this policy. If you do not agree, please do not use our services. This policy should be read together with our Terms of Service.

2. Information We Collect

We collect information you provide directly to us and information generated automatically when you use our services. This includes:

• Personal identification information (name, email address, phone number)
• Billing and payment information for service transactions
• Technical data including IP addresses and server logs
• Usage analytics and performance metrics
• Communication records and support interactions

We only collect information that is necessary to provide and improve our services. Payment card details are processed by our payment providers and are not stored on our servers.

3. How We Use Your Information

We use the information we collect to provide, operate, and maintain your services; to process payments and prevent fraud; to communicate with you about your account, orders, and support requests; and to improve the performance and security of our infrastructure.

We may also use your contact information to send important service notices. Marketing communications, if any, are sent only with your consent and you can opt out at any time.

4. Data Sharing and Disclosure

We share your information only with trusted service providers who help us operate our business (such as payment processors, infrastructure providers, and support tools), and only to the extent needed to deliver our services. These providers are bound to protect your data.

Important: We never sell your personal information to third parties. Your data is only shared when necessary to provide our services or when required by law.

We may disclose information if required by law, to enforce our Terms, or to protect the rights, safety, and security of iahoster, our customers, or the public.

5. Data Security

We take the security of your data seriously and use industry-standard measures to protect it, including encrypted connections (SSL/TLS), access controls, DDoS protection, and regular security reviews of our infrastructure.

No method of transmission or storage is completely secure, so while we work hard to protect your information, we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

6. Cookies and Tracking

Our website uses cookies and similar technologies to keep you signed in, remember your preferences, and understand how the site is used. The types of cookies we use include:

• Essential cookies for website functionality
• Analytics cookies to improve user experience
• Performance cookies for optimization
• Third-party cookies from trusted partners

You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect the functionality of the website and control panel.

7. Your Rights

Depending on your location, you may have rights over your personal data. These can include:

• Right to access your personal data
• Right to rectify inaccurate information
• Right to erasure (right to be forgotten)
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise any of these rights, contact us at support@iahoster.com. We will respond within a reasonable timeframe and may need to verify your identity before acting on your request.

8. Data Retention

We retain your personal data only for as long as necessary to provide our services, comply with legal and accounting obligations, resolve disputes, and enforce our agreements.

When you close your account, we delete or anonymize your personal data within a reasonable period, except where we are required to keep certain records (for example, billing information) by law.

9. International Transfers

Our infrastructure spans multiple locations. As a result, your data may be processed and stored in countries other than your own, including where our nodes and service providers operate.

Wherever your data is processed, we apply the same protections described in this policy and take steps to ensure that any transfer complies with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the "last updated" date at the top of this page.

We encourage you to review this policy periodically. Significant changes may also be communicated by email or through the client area. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal data, please contact us. We are here to help.